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Again on the topic of buzzwords: "Don't say design, say innovation, and when innovation doesn't work, make sure you saved some of that design stuff, because you're going to need it." More at Design Observer.
Posted by catsavard at November 21, 2005 04:36 PMand there's me.... still trying to get my head around "Delighting my customers" as I was taught to at an IBM presentation about 15 years ago.
Maybe if I innovate in the design arena within the web 2.0 paradigm I will finally find the essense of design ? Or at least the appreciation of some monkeys with typewriters...
